Known Device-specific Video Issues in Marrow

Please note: These errors are device-specific, meaning that a fool-proof resolution can only be achieved by the device manufacturer. Unfortunately, Marrow might not be able to help. As of now, only a selected number of users are affected, we are constantly monitoring and trying to fix these issues on the go.


Marrow Videos work seamlessly without issues in 99.8% of devices. Issues might happen in 0.2% of devices whose manufacturers are yet to support certain basic hardware requirements and security protocols such as DRM which are necessary for a seamless experience.

IssuePlatformDevice
Video lag at higher SpeedsAndroidSamsung Tab A
Samsung galaxy A7
realme
Mi A3
Poco M series
Honor Pad 5
Vivo Y series
Redmi note 7,8,9
Oppo A53
realme 8s
Samsung Galaxy A30
realme 6,7 series
Oneplus (old devices like 3T)
Video blackout while using split screenAndroidSamsung galaxy s6 lite
Video BlackoutAndroidSamsung tab A7, Tab A, Tab S7 and S6
Samsung Galaxy M20, M21, M30, M11
Redmi Note 4
OnePlus 6T
VIDERR-1537-101 (coded failed)AndroidOnePlus 6
realme narzo
Vivo V21
Samsung galaxy Tab A
Redmi 9 Power
Redmi Note 8
realme 7
POCO F1
Tab A7 Lite
Auto logout from the devicesAndroid
iOS
Samsung galaxy Tab A7 (mostly)
iPad
VIDERR-1535 FF4-codec failedAndroidhuawei mediapad m5 lite
OnePlus devices like 6, 7 and 7T devices
VIDERR-1520 there was problem playing the videoAndroidRedmi note 7
OnePlus 6
Redmi note 8 pro
realme 8
Redmi note 5
Redmi Note 7 Pro
Infinix X69
OnePlus 6T
Redmi note 8 pro
Unable to play video as error “VIDERR 1539 GGG DECRYPT ERROR”AndroidSamsung Tab
Samsung Galaxy Tab A7, S7+, S7, S7 FE
VIDERR-1522 playback expired (Happens on downloaded Videos also)Androidmoto G4
OnePlus 6
Redmi Note 9 Pro Max
Galaxy M21
Samsung galaxy Tab A
Samsung Galaxy Tab A7
Redmi Note 5 Pro
VIDERR-1541 Playback errorAndroidrealme C11
Redmi Y2
What is DRM?

DRM or Digital Rights Management are standard security measures that are implemented to provide a streamlined watching experience and to keep our Videos and your devices secure and uncompromised. This implementation is widely used by the majority of subscription-based services (like Amazon, Netflix, Hotstar) that stream media to your devices.

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13 Responses

  1. Syed says:

    Can I use Lenovo smart tab10 fhd plus

  2. Gautam says:

    Does it work well even on 2x in Samsung galaxy tab a10.1?

  3. Ankit says:

    Does it works on s7 tab?

  4. Rishab Goyal says:

    Can I use marrow app properly on Samsung Galaxy A7 tab?

  5. Nivedita says:

    I am not able to watch in 3× in my iPad can u guys helpe

  6. Kumar Anupam says:

    Iam using marrow on samsung A32 device (6gb ram)
    And videos at 2x are not running smoothly

  7. Adisha says:

    Can I use marrow on Huawei mediaPad M5 Lite 10?

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