To contact support, select the relevant question:

Due to issues with the network or the payment gateway, there are times when the payment might not go through and the transaction gets terminated. In this case, if the amount has been deducted from your account, it will be credited back to your bank account within 7 to 8 working days. You need to complete the transaction for the subscription to be activated. Kindly be in touch with your bank for any updates on the refund.

In Last 24 hrs, UPI platform was down and hence there is an issue with UPI payments. Please use net banking or Cards

All major queries and updates on Marrow Notes are answered here >

 

https://www.marrow.com/notes

 

Please scroll below after opening the link to find the Queries answered 

This link is dynamically updated and is one point stop for all Notes queries. 

Please read it thoroughly and fully as it has other important points related to notes shipment as well. Since the situation is rapidly changing, all notes related matters will be updated in the link.  

To track status >. https://www.marrow.com/notes/order-details 

The delivery of notes will be delayed, due to the Countrywide lockdown. The scenario is unprecedented, however, we will be dispatching your notes as soon as the lockdown is lifted and delivery partners resume operation. In the meanwhile, we request you to refer to the notes available on the App.

Please Note: 

a. If you have already received SET 1, you will receive the SET  2 only after the lockdown is over and our delivery partners resume operations.
b. If you have ordered set 1 and yet to receive any tracking id, then you will be receiving Complete Set once the lockdown is over and the delivery partner has resumed operations.
c. If you have ordered notes after 17th March 2020 and onwards will be dispatched after the Lockdown is over as well as delivery partners availability. We will send another mail once the operations resume. If there is further change of address, we will be sending an address change form in the same mail.
 
 

Marrow Edition 4 is the biggest update of Marrow, ever. It is meant for those who are preparing for NEET PG 2021. Edition 4 will have all the much-loved features of Edition 3 untouched, with a host of new features and improvements. For more questions - https://www.marrow.com/blog/frequently-asked-questions-about-marrow-edition-4

To become a Marrow Pro user, go to www.marrow.com/pro and choose a Pro Plan & duration of your choice. You can also do that by going to the “Buy now” option in the menu of your Marrow Android app.