To contact support, select the relevant question:

Due to the ongoing pandemic situation our customer support is working in reduced capacity and providing support only through email between 9 AM to 9 PM. Please email your query to support@marrowmed.com or click the email button below. We will reply as soon as possible. Sorry for the inconvenience.

Meanwhile, most common queries are answered here Frequently Asked Questions

Reach out to us:

Please click here to see the latest plans and log in to purchase at a discounted price.
 

Amount has been debited but plan not activated:

There are times when due to problems in the network the transaction is unsuccessful and in those cases, the amount can either go to the merchant or to the bank. If the amount has been debited, the money should be refunded within 5-7 working days varying from bank to bank.

For further details, kindly click on the following link: Failed Transaction Policy

 

Payment Failed & Amount has NOT been debited:

This could have happened due to an issue from the bank's/payment gateway's end. Kindly visit or website www.marrow.com/pro on a laptop or a desktop instead of the App to make the purchase.

At the time of purchase, we suggest using an alternate method of payment if the earlier method is not working. If none of the methods works, we suggest you use a different Bank's card to make the payment.

 

If you have further questions or doubts, you can reach out to us:

Please write to support@marromed.com with below mentioned details with the subject line "Phone Number Change":

  • Reason for number change 
  • Old Number Details
  • New Number Details
  • Any one of the Govt ID - Aadhar Card, Passport, Voter ID.