Device and Account

Can I use Marrow in more than one device?
You can use Marrow in a maximum of 2 devices, but strictly for personal use. A Marrow Pro account is meant to be used by only one user. Please note that s...
Fri, 4 Feb, 2022 at 11:01 AM
What are the devices that Marrow is compatible with?
Marrow works on mobiles and tablets with Android version 5.1 & above or iOS version 11 & above. However, we do not have a list of foolproof devices....
Thu, 12 May, 2022 at 5:13 PM
I am trying to cast the Marrow videos on a larger screen, but it is blank. What do I do?
You can watch Marrow videos only on a mobile device like a phone or a tablet. If you want to watch the videos on a larger screen, we suggest you use a table...
Fri, 25 Mar, 2022 at 12:00 PM
What type of documents are required for Verification?
As per Marrow policy, either one of the below-listed documents can be accepted as a valid address id proof: Medical Council Registration Certificate Aadhaa...
Tue, 1 Mar, 2022 at 3:42 PM
Can I use Marrow without providing ID proof?
No, every PRO user has to submit the valid address ID proof to continue using the app. Any documents uploaded by the users will not be misused or shared wit...
Tue, 1 Mar, 2022 at 3:42 PM
How do I change the password for my Marrow account?
You can reset your password by clicking here.
Fri, 21 Jan, 2022 at 11:29 AM
I am trying to watch videos on a Chromebook, it gives an error "Suspicious Activity Detected".
We have stopped supporting devices running on Chrome OS due to security reasons. We will not be permitting video playback on devices running on Chrome OS du...
Fri, 25 Mar, 2022 at 12:00 PM
I am unable to find/download Marrow app from the playstore. It gives an error message "Device is not compatible with Marrow"
Devices with Android versions below 5.5 are not supported by Marrow. As of March 2020, the support for older Android versions has been stopped. We have adop...
Fri, 25 Mar, 2022 at 12:00 PM
What should I do if I forget my password?
To change your password: 1. Click on the Menu bar in the App. 2. Click on "Settings" 3. Please tap “Forget Password” on the Login page in the...
Tue, 3 May, 2022 at 10:21 AM