Marrow Notes Shipment – Latest Updates
I. The Situation
Very Important: This pandemic situation is unprecedented. Please understand that the disruption of the logistic chain is huge. Many areas and routes are locked, shipping partners are short of employees and services. Essential supplies like food, medicines, PPEs are given priority by the State and Central Governments.
We at Marrow are doing our very best to deliver notes wherever possible. However, please expect significant delays.
NOTE: All the Notes-related updates will be updated in this blog post first. Please keep checking this space daily.
Updated below on May 30 [IMPORTANT]
You can now check the status of your Notes shipment by clicking on the button below.
Here you can:
- Get your Tracking ID and Tracking URL (Only if your Notes are dispatched or are ready for dispatch)
- Change your address (Only if your Notes are not dispatched or there is a delay due to unserviceable Pin Codes)
- If you don’t see a Tracking ID, it means your Notes are not dispatched yet. It can take up to 2 weeks from the time of placing the order for dispatch of your notes, based on pin code availability.
- If your Notes are ‘Ready for Dispatch’ – please check back in a few days to get the Tracking ID. You will not be allowed to change your address.
- You can only change your address if your Notes are not dispatched or there is a delay due to unserviceable Pin Codes.
- You can change your address only using the above link – cannot be done via email or any other means.
- After changing your address, shipping will still depend on government regulations. We will try our best.
- It is recommended that you open the link on your laptop/desktop.
III. Eligible PIN Codes
1. We have restarted shipping Marrow Notes to the following PIN Codes, for those who have re-confirmed / changed their addresses.
To check if your PIN code is serviceable,
- Click on the above link. This will take you to the list of serviceable PIN Codes.
- Once the file opens in your browser, press Ctrl + F
- Enter your PIN Code in the box to search.
2. If you can’t see your PIN Code, it is not serviceable yet. Please wait for a few days and check again. The PIN code list is updated daily based on Government regulations.
Note: These Pin Codes are approved and released by Govt authorities and logistics partners. Marrow has NO control over this.
3. If you are in a Green / Orange zone and your PIN Code is not in the list that means the logistics partner is not servicing your area yet. Please check again after a few days.
IV. Expected delivery time
1. Tentative expected time of delivery of Notes in the eligible PIN codes: 15 to 30 working days from the time your Pin Code becomes serviceable. You can check the status here.
2. Tracking code will be emailed to you as soon as your order is shipped, , i.e 15-30 days from the time your Pin Code becomes serviceable.
1. You can choose to wait for the delivery, or choose to get a refund instead.
2. We are allowing refund for all users who wish to get a refund. (instead of waiting for the delivery)
3. Refund will be given also for those whose Set 2 is pending – in this case, the refund will be calculated subject-wise.
4. If you wish to get a refund, please write to email@example.com. Please note the refund process will take 5 days to process due to the current situation.
5. If you apply for a refund, you cannot purchase this version of Marrow Notes again.
BEWARE – FRAUD ALERT: YOU CAN LOSE MONEY
Please note that no further payment is required from your side. If you are asked to pay something, it is a fraud.
It has come to our notice that some students have been asked to make additional payments by person/persons claiming to be from our logistics partners. These payment requests are as small as Rs. 10, but Rs 5000 or more is getting deducted from students. THIS IS A SCAM.
After your order has been placed, you do not need to pay anything. If you get such a payment request, do not pay.
VI. New Orders
If you have bought Notes after the lockdown started:
- Tentative expected time of dispatch: 15-30 working days if your pin code is serviceable. You can
- Once the shipment is dispatched, you will receive an SMS/Email with the tracking details of your notes.
- You will be receiving all 19 subjects notes as a single set.